I have received the below error when I was tried to open web service URL.
The report server cannot decrypt the symmetric key that is used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. (rsReportServerDisabled) Get Online Help Keyset does not exist (Exception from HRESULT: 0x80090016)
Possible Reasons :
1. First time Report server was configured on instance and the databases were mapped to different server while configuring the report server.
Solution :
Go to the reporting service configuration manager --> Connect to the respective report server instance --> Encryption key page --> Delete .
Now open your Report URL in IE or any browser (run as administrator) .
Now your issue should get resolved.
The report server cannot decrypt the symmetric key that is used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. (rsReportServerDisabled) Get Online Help Keyset does not exist (Exception from HRESULT: 0x80090016)
Possible Reasons :
1. First time Report server was configured on instance and the databases were mapped to different server while configuring the report server.
Solution :
Go to the reporting service configuration manager --> Connect to the respective report server instance --> Encryption key page --> Delete .
Now open your Report URL in IE or any browser (run as administrator) .
Now your issue should get resolved.