The report server cannot decrypt the symmetric key that is used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. (rsReportServerDisabled) Get Online Help Keyset does not exist (Exception from HRESULT: 0x80090016)

I have received the below error when I was tried to open web service URL.




The report server cannot decrypt the symmetric key that is used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. (rsReportServerDisabled) Get Online Help Keyset does not exist (Exception from HRESULT: 0x80090016)




Possible Reasons :


1. First time Report server was configured on instance and the databases were mapped to different server while configuring the report server.


Solution :


Go to the reporting service configuration manager --> Connect to the respective report server instance --> Encryption key page --> Delete .


Now open your Report URL in IE or any browser (run as administrator) .


Now your issue should get resolved.